sultan189 Platform Privacy Notice

This page describes what we collect when you use sultan189 and how we keep that data protected. We at sultan189 process your personal information when you register, deposit, withdraw, or place bets and play games on our platform. Our privacy practices are designed to comply with data protection standards and keep your information secure.

We collect only the information needed to operate sultan189 securely and process your deposits, withdrawals, and account verification. When you join sultan189, we ask for your full name, date of birth, email, phone number, and national ID. These details are essential for KYC (Know Your Customer) verification and fraud prevention. We do not collect or store sensitive payment card details—payment processing is handled directly by our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

We are transparent about how we use your data and who has access to it. This privacy notice explains our practices and your rights. If you have questions about your information on sultan189, contact our support team.

What Information We Collect on sultan189

We collect information you provide directly when registering an account. This includes your name, email address, phone number, date of birth, and residential address. During KYC verification, we ask you to upload a government-issued ID (national ID or passport). This information is mandatory before your first withdrawal.

We also collect transaction data. Every time you deposit, place a bet, spin a slot game, or withdraw funds, we record the transaction amount, payment method used, timestamp, and outcome. This data is stored on our secure servers to maintain accurate account balances and support dispute resolution if needed.

We collect technical data passively. This includes your IP address, device type (Android, iOS, desktop), browser type, session duration, and pages visited. This data helps us detect fraud, maintain platform security, and improve our service. We use cookies to remember your login session and preferences—see our cookies section below for details.

How We Use Your Data on sultan189

We use your name and contact details to maintain your account, process your deposits and withdrawals, and send you important updates about your account or our service. Your KYC information is used to verify your identity and comply with anti-money-laundering regulations. We do not sell or rent your personal information to third parties.

We analyze transaction data to detect suspicious activity and prevent fraud. If we notice unusual patterns—such as multiple failed withdrawals or logins from different countries—we may contact you to verify. This protects your account and our platform.

Technical data helps us diagnose network issues, optimize performance, and maintain uptime across all regions where sultan189 operates—from Jakarta to Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We use analytics tools to understand how users interact with our platform, which games are most popular during Liga 1 or Piala Indonesia seasons, and how long sessions typically last. This improves our service without compromising privacy.

Account data

Your name, email, phone, date of birth, ID—collected at registration and KYC verification.

Transaction data

Deposit amounts, withdrawal requests, bet details, game outcomes, timestamps—recorded for all account activity.

Technical data

IP address, device type, browser, session length, pages viewed—collected automatically for security and analytics.

Third-Party Processors and Data Sharing on sultan189

We share your information with payment processors to complete deposits and withdrawals. When you choose DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, your transaction data is sent to that e-wallet provider. When you transfer funds via mobile banking, local payment, online payment, or e-wallet, your banking details and amount are shared with your bank to process the transfer. These processors are required to protect your information under their own privacy policies.

We use a third-party identity verification service for KYC. Your ID photo and personal details are sent to this service, which verifies your identity against government databases. Once verified, your ID copy is stored encrypted on our secure servers. The verification service does not retain your data after the check completes.

We do not share your information with marketing companies, data brokers, or external advertisers. Our servers may be located outside your jurisdiction, but all data is encrypted during transmission and at rest. If we are required by law to disclose your information—such as a government request or court order—we comply and, where legally permitted, notify you.

Your Rights and Data Protection on sultan189

You have the right to access your personal data on sultan189. Log into your account and view your profile details, transaction history, and deposit/withdrawal records. If you believe any information is incorrect, contact our support team and we will correct it.

You have the right to request deletion of your account and associated data. If you close your account with us, we retain only the minimum information required by law (e.g., transaction records for anti-money-laundering compliance). Non-essential data is deleted within a standard timeframe after account closure.

You have the right to restrict how we use your data. For example, you can opt out of marketing emails, disable cookies (though this may impact your experience on sultan189), or request that we not use your data for analytics. Contact our support team to exercise these rights.

Cookies and Tracking on sultan189

We use cookies to maintain your login session and remember your preferences. Cookies are small files stored on your device that help us recognize you when you return to sultan189. Without cookies, you would need to log in on every visit. Session cookies expire when you close your browser; persistent cookies remain for longer periods to keep you logged in across visits.

We also use analytics cookies from third-party tools to understand how users interact with sultan189. These cookies collect anonymized data about page views, games played, and time spent on the platform. This information helps us optimize performance and user experience without identifying you personally.

You can disable cookies in your browser settings, but this may impact your experience on sultan189. For example, you may be logged out after each session. Some core platform functions depend on cookies. Choose your cookie preferences in your account settings on sultan189.

Changes to Our Privacy Policy and Contact Information

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Material changes are announced via email or in-app notification. Your continued use of sultan189 after changes are posted constitutes acceptance of the updated privacy notice.

If you have questions about our privacy practices, your rights, or how we handle your data, contact our support team. We respond to privacy inquiries within a standard timeframe. You can also request a copy of all personal data we hold about you at any time. We are committed to transparency and will explain how we collect, use, and protect your information when using sultan189.

Our privacy practices on sultan189 prioritize your security and comply with applicable data protection standards. We collect only necessary information, protect it with industry-standard encryption, and do not share it with third parties except as required for payment processing or legal compliance. Your rights to access, correct, and delete your data are always upheld.